If you wish to return a Product, YOU MUST KEEP ITS ORIGINAL PACKAGING AND RECEIPT!
You must then ship Product back to us within THREE (3) BUSINESS DAYS: in its original packaging, with the original receipt enclosed, as per the shipping instructions provided on the form, and within a Standard Airfreight transit schedule (delivery no later than 7 business days).
After receiving Product, we shall authenticate it and verify its condition. Upon successful authentication & verification we will refund you within fourteen (14) business days. Any refund will occur in the same payment method used by you to purchase Product. Product showing signs of alteration or damage of any kind will not be accepted for return. In such cases, the Site reserves the right to offer you a reduction of the refund to compensate for damages.
We reserve the right to withdraw this policy at our sole discretion for any Purchaser, at any time and for any reason. If retracted, this will not affect any previous orders shipped when this money back guarantee policy was in effect. Purchasers of orders in process but not shipped will be contacted if this money back guarantee is retracted.
A Product cannot be returned in the following cases:
Products that was not purchased directly at www.donnabella24k.com